Understand your customers to build better experiences.
Why Customer Feedback?
- Collect, analyze, and track real-time feedback in an easy-to-use, scalable feedback management solution
- Track customers’ perception of your services and products.
- Surface customer sentiment, trends, and the metrics that matter to your business to ensure complete understanding of your customers.
- Allows you to assign customer feedback respondent status at contacts level. This can be one or many contacts in a customer account.
- Enables you to design and send customized customer feedback surveys. (Net Promoter Score is just one such survey.)
- Send surveys by account anytime.
- Shows important metrics of your customer health such as Net Promoter Score (NPS) score, status of health, Lifetime Revenue, Gross Margin, number of surveys sent and results of those surveys.
- Displays a graphic depiction of health indicating results of customer feedback surveys.
- Lists respondents’ names, scores and dates survey was done.
- Requires a license for Dynamics 365 Customer Voice.
What you’ll see
On the Health tab of a customer account, you’ll see metrics that show at a glance the key information you need.
Health
See at a glance
Send surveys
NPS Results