A view of cases that may require escalation because SLAs have not been met.
Queues help you to organize, prioritize, and monitor the progress of you work. Queues are containers used to store anything that needs to be completed or
Reduce the need for manually creating cases from incoming emails and increase the efficiency of agents by creating automatic case creation rules.
A guide on the Customer SAT process
A description of the workflow for monitoring Entitlements.
Routing items to queues automatically can help increase efficiency and ensure the right people or working on a support case.
Creating and managing has never been any simpler. With the intuitive case form in HelpStack, You are able to create a New Case in no time.