A view of cases that may require escalation because SLAs have not been met.
Queues help you to organize, prioritize, and monitor the progress of you work. Queues are containers used to store anything that needs to be completed or
Routing items to queues automatically can help increase efficiency and ensure the right people or working on a support case.
A guide on the Customer SAT process
A description of the workflow for monitoring Entitlements.
When a customer contact needs to be provided access to the portal you can send them an invitation by email which will allow them to register.